Category Archives: User Experience

Verizon and When Good Usability Goes Bad

Posted on November 13, 2009 by craig

Sometimes good usability decisions end up causing a bad user experience, case in point, Verizon Jessica Lipnack had a user experience problem, she needed to get her User ID and Password to access her Verizon small business account online. Shouldn’t … Continue reading →

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Nielsen Causes Twitter Uproar – Stop Password Masking?

Posted on June 26, 2009 by craig

Twitter’s all A-Flutter Over Nielsen’s Alertbox: Stop Password Masking Jakob Nielsen, usability guru, doesn’t look to me like a big trouble maker. However, his latest Alertbox, “Stop Password Masking” proves he’s ready to come out punching. He’s caused quite a … Continue reading →

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User Experience Maturity 2009 and Usability Champions

Posted on June 10, 2009 by craig

Human Factors International Recently Published their “User Experience Maturity Survey 2009″ Report, and there’s good and bad news about usability – especially about usability champions User Experience is Not Yet Mature, Based on the Lack of Usability Champions Reading the … Continue reading →

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