Monthly Archives: November 2009

The BEST Usability Testing

The BEST way to do usability testing My friend Matt knows the best way to add usability testing to application development – do usability testing early (and often) – unfortunately he (and many other application development companies) can’t always do … Continue reading

Posted in Design, Methodology, Testing, User Centered Design | Tagged , | 1 Comment

3 Pillars of Web Site Success

The 3 Pillars of Successful Web Sites There are three pillars that comprise the foundation of any successful web site, including your web site.  For your web site to be effective it must perform well before the visit (at the … Continue reading

Posted in eCommerce, Methodology, SEO, Testing | Tagged , , | 2 Comments

Verizon and When Good Usability Goes Bad

Sometimes good usability decisions end up causing a bad user experience, case in point, Verizon Jessica Lipnack had a user experience problem, she needed to get her User ID and Password to access her Verizon small business account online. Shouldn’t … Continue reading

Posted in User Experience | Tagged , , | 3 Comments