The Usability Vendor Checklist – A Handy Vendor Selection Tool
I’ve been asked from time to time how a business should go about finding and selecting a usability vendor. It seems to me there’s a fair amount of confusion in the marketplace about what usability is, and how to choose the best vendor for usability services. So, to help address this need I’ve created a checklist that any business can use to help in evaluating a usability vendor.
You can download your copy of the Usability Vendor Checklist at the Usability Resources page.
I should add here that this can also be a handy tool for usability vendors as well, to ensure their responses to a Request for Information (RFI) or Request for Proposal (RFP) include all the pertinent information about their usability services.
The checklist is in PDF format, so that it can be easily printed and used as a handy tool when going through the process of assessing usability vendors.
The benefits of using a usability vendor checklist
I believe that a useful approach for fairly and accurately evaluating potential usability vendors is to incorporate a checklist of common usability practices and procedures with information about the project in a RFI or RFP that any competent usability vendor can respond to.
By using this checklist as a part of the early information-gathering process, and requiring potential vendors to provide this information as part of a RFI or RFP response, firms will have the information they need with which to compare usability vendors in a fair and impartial manner.
In addition to this checklist, a company can request a sample report or deliverable. Although it’s not always possible to compare apples to apples reviewing a sample report, the sample report coupled with the checklist can provide a better picture of the capabilities and type of deliverables a usability vendor typically produces.
You can download the Usability Vendor Checklist at the Usability Resources page.
I hope you find this tool a helpful addition to your usability vendor selection process.