Monthly Archives: December 2008

It’s CUSTOMER Experience

Posted on December 13, 2008 by craig

The Term Customer Experience Humanizes Usability I don’t like the term “user experience.” In my opinion it de-humanizes people, the very people we are trying to help. I think we should banish the term “user experience” and refer instead to … Continue reading →

Posted in Corporate | Tagged , | 4 Comments

Usability Participants

Posted on December 10, 2008 by craig

Are Your Usability Participants Becoming Just Data in Cells? Have you read the article from Dana Chisnell about usability Participants and why we as usability practitioners need to respect them? It’s a great reminder that we’re dealing with people, and … Continue reading →

Posted in Methodology | Tagged | 2 Comments

Language is Critical to Usability

Posted on December 8, 2008 by craig

Proper Use of Language is Critical, It Impacts Trust and Usability Did you catch usability guru and world traveler Jakob Nielsen’s latest Alertbox, “American English vs. British English for Web Content?” It’s a good reminder that language and the use … Continue reading →

Posted in Methodology | Tagged , , , | 1 Comment